Privacy Policy

Introduction

elm-den Energy Consultancy respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage with our services.

Information we collect

We may collect and process the following types of information:

• Contact information: Name, email address, company name, and job title when you submit enquiry forms
• Technical data: IP address, browser type, device information, and browsing patterns through cookies
• Communication records: Correspondence with our team, including emails and consultation notes
• Service data: Information about energy systems, consumption patterns, and site assessments during consultancy projects

How we use your information

We use collected information for the following purposes:

• Responding to your enquiries and providing requested services
• Conducting energy audits, assessments, and consultancy projects
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements
• Maintaining records of business transactions and communications

Legal basis for processing

We process your personal data under the following legal grounds:

• Contract performance: Processing necessary to deliver consultancy services you have requested
• Legitimate interests: Operating our business, improving services, and maintaining client relationships
• Consent: Where you have explicitly agreed to specific data processing activities
• Legal obligation: Compliance with UK law and professional standards

Data sharing and disclosure

We do not sell your personal data. We may share information with:

• Third-party contractors who assist in delivering our services, bound by confidentiality agreements
• Professional advisors including legal and financial consultants
• Regulatory authorities when required by law

Data retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. Client project data is typically retained for seven years in accordance with business record-keeping requirements. Marketing contact information is retained until you request removal.

Your rights

Under UK data protection law, you have the right to:

• Access your personal data and receive a copy
• Request correction of inaccurate information
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability to another service provider

To exercise these rights, contact us at [email protected]

Security measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-party websites

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing any information.

Changes to this policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised date.

Contact us

For questions about this privacy policy or our data practices, contact:
elm-den Energy Consultancy
Unit 7, Baltic Quarter, 27 Bridgewater Street
Liverpool L1 0AS, United Kingdom
Email: [email protected]